Archive | November, 2018

public record

15 Nov

HENNEPIN

03/31/2017
WOODWARD, DEAN CHARLES
HALLEY, LAURA ELLEN

bike angels

11 Nov

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citi bike
The Angel Who Keeps Citi Bike Working for New York
Tom Vanderbilt
Tom Vanderbilt
Aug 7, 2018
New York’s Citi Bike, one of the largest bike-share programs in the world, relies on a volunteer army to help redistribute some 12,000 bicycles among 750 stations each day, ensuring that users can grab a ride when they need one. Most of these volunteers do a few out-of-the-way deliveries a month. Then there’s Joe Miller, whose superhuman efforts seem to defy any plausible explanation.
Sometimes late at night, when even the rambunctious streets of New York’s Lower East Side have stilled, Joe Miller’s dreams turn to Citi Bike.

He is not dreaming of the 45-pound, three-speed, bright blue, bank-logo-emblazoned workhorses of Gotham’s bike-share system. Nor is he somnolently replaying a sunset cruise down the Hudson River Greenway. He is dreaming of the points. “I’ll be having an unrelated dream,” he says, “and it’ll creep in. I’ll notice that there’s this impossibly large drop-off-to-pickup loop.” This, he says, “is awful.” So he’ll talk himself down, open up a metacognitive moment in his immersed REM state: “What are you doing? I don’t want to think about this right now, go away!”

The specter haunting Joe Miller’s sleep is Citi Bike’s Bike Angels program. The Angels are Citi Bike users who earn points—which entitle them to various rewards—for taking a bike from a particularly crowded docking station or leaving a bike at a particularly depleted one. The most satisfyingly holistic, points-producing move is to combine the two: take a bike from a dock that’s full and drop it off at one that doesn’t have enough.

In industry parlance, the Angels are helping “rebalance,” restoring equilibrium to a network constantly thrown out of whack by its users. So vital is this task to the success of any bike-share system—even those that don’t use docks—that rebalancing tends to be done, expensively, with box trucks and boots on the ground. In an ideal world, the system would self-rebalance; riders would get bikes where they need to be as a matter of course. The Angels are trying to take us to that nirvana via an alternate route, and their success may help determine the fate of the still burgeoning bike-share industry.

Almost since the Bike Angels program started, last September, Miller has owned the number-one spot on its leaderboard. This isn’t because he will casually go a bit out of his way every day to commit a random act of kindness. It’s because he spends a good portion of his waking hours—and some non-waking ones—physically moving bikes or thinking about moving bikes. On Citi Bike’s app, stations that need rebalancing are highlighted on a map, along with the number of points Angels can earn by moving a bike to or from those locations. Most tasks net Angels between one and five points, depending on the level of need. As of April, Miller had more than 22,000 lifetime points, and he was routinely racking up more than 3,000 per month.

biking
Miller has biked more than 12,000 miles – all within New York City limits. (Nancy Jo Iacoi)
To put this in perspective, I too became a Bike Angel, after receiving an e-mail last fall that cheerily hinted at the good I could do—and the goodies I could get. (Membership extensions! Gift cards! The fabled White Key instead of the standard blue fob used by every other bike-share schmuck!) Since signing up in September, after a period of semisteady Citi Bike use, I have accumulated a grand total of 70 points. Miller frequently gets more than that in an afternoon.

In fact, as I write this, he has made 11,362 Citi Bike trips, covering more than 12,000 miles. You might have heard about the guy a few years back who rode a Citi Bike across the country. Miller has covered that distance more than four times, without ever leaving New York City.

Early one cool spring day, with mildly threatening clouds in the sky, I set out to meet Miller in the field, hoping to glean his strategies and learn something about the person lurking behind the shadowy JM009 tag, which is perched atop the Bike Angels leaderboard with the permanence of a stone gargoyle. Because the locations of available points are refreshed on the Citi Bike app every quarter of an hour, getting him to commit to a meeting place in advance was impossible. “We’ll let the algorithm and the morning’s bike activity dictate,” Miller e-mailed.

At the appointed time, after a meeting in TriBeCa, I text him. Miller fires back that he is still at a “dummons gearing,” keyboard slippage for “summons hearing.” The Angels system is quiet—no big points on the board, which Miller blames on the “gloomy raininess.” He suggests Brooklyn, so I walk a few blocks to a points-offering Citi Bike station. Word comes in as I climb the Manhattan Bridge bike path: Bergen and Flatbush.

When I arrive I see Miller, bearded and watch-capped, wearing running shoes, shorts, a 2013 Chicago Marathon T-shirt, and a CamelBak, standing on the pedals of a Citi Bike, pumping up Bergen’s slight incline. As we exchange mildly sweaty handshakes, he explains that we will be “doing loops”: taking a bike from one station a few blocks away, riding it to this one, running back down to the other station, and repeating the process.

A realization dawns. I had rather naively thought that Miller made organically flowing journeys across the city in pursuit of his points. But Miller was farming, or “interval-training points farming,” as he calls it. We make the loop over and over—playing fast and loose with traffic lights (he’s been busted), attracting looks from passersby for the sight of a man (me) running in street clothes and an aero bike helmet. (Long story.) The goal is to complete as many loops as possible in the allotted 15 minutes. In a version of a physics concept called the observer effect, the actions that the system is compelling us to make are changing the system. When the refresh comes, the points at this station will likely disappear. Over the next hour, hitting two separate farms, I total more than 20 points, enough to add a week to my Citi Bike membership.

Take a roomful of top Hollywood screenwriters, give them a week and a few cases of Red Bull, and they could not come up with a more appropriate character than Joe Miller to be a Bike Angel. A 33-year-old New York native, Miller began Citi Biking soon after the system launched in 2013, for the reasons most people do: his bikes kept getting stolen, he didn’t have room for them in his apartment, and he couldn’t resist the system’s allure.

“It was just a very convenient thing,” he says, “and back then it was $95 a year—which is almost giving them away.” An avid runner who sometimes jogged to his job in advertising, Miller had begun “dog running” on the side—a more aerobically challenging dog-walking service provided for athletic breeds. That’s when he began using Citi Bike in earnest. So much so that he soon got a call from a publicist. A newspaper was chronicling Citi Bike’s most active users, and to his surprise, he was number one.

“Growing up in New York City, you’re sort of raised not to think in the context of ‘you’re the top of this thing.’ There’s just people ­everywhere.” He tells me this at a Brooklyn brunch spot where, after initially declining my offer of food—“I really only do one meal per day”—he finally relents, accepting coffee and an appetizer. “I’ll see what these spicy charred brussels sprouts are all about.”

Miller had heard rumors of the Bike Angels program when it was in beta, but he signed up only last September, when most other Angels did. “Once I joined, I saw that the app had this map on it. I saw these points,” he says. And the leaderboard. He sensed cognitive dissonance if the top Citi Biker was not also the top Bike Angel. Something powerful clicked in his brain. He saw a way to use all the experience he’d accrued as a lifelong video-game and advanced board-game player. “I approach things with a lot of strategy,” he says, “thinking of how to optimize things.”

By then, Miller had left his day job and was going all in with his dog-running service, called Run.dog. (That summons hearing was for having a dog off-leash in a park past the allowed hour.) This meant he had more journeys to make and more spare time between them. Add that to his desire to make New York more bike-friendly—and, more broadly, the world a better place—and the die was cast. “I started to put together a plan, looking at the map, seeing what I would have to average to even begin to try and win for that month.” Despite having joined midway through September, he still landed in third.

Miller has since owned the leaderboard. On the first day of the month, just after the midnight turnover, when the new top ten is posted, he will, he says, “come out swinging.” He’ll net 80 points in an hour and a half, enough for a monthlong membership extension—a big statement of intent. In December, taking a “slightly risky maneuver” on a Citi Bike in gridlocked traffic, he was hit from behind by a car. “I was not even points farming,” Miller says. “I was just going home.” A slight fracture and facial bruising didn’t stop him from amassing a record for points that month: 4,444. (The numerical symmetry was intentional, and yes, it says something about Miller’s personality.) “I just wanted to rise above,” he says. All the while he was running anywhere from six to twenty miles a day with his clients’ dogs.

Miller’s strategy is to go big or go easy. He checks the app, looking for stations offering threes and fours—there were scarcely any today—or ones that are close together, without a hill in between. He maxes out on promotional multipliers. He keeps a hawk eye on the whole Citi Bike network, making him feel, he says, “intrinsically tied to the system.” Indeed, as we’re eating, he occasionally thumb-swipes the Citi Bike app, looking for interesting movement, glitches in the Matrix.

biking
Joe Miller, hard at work rebalancing Citi Bikes in New York City. (Nancy Jo Iacoi)
He also relies on old-fashioned New York hustle and guile. One day he noticed that a station inside the Brooklyn Navy Yard was offering a five-point pickup. That’s because the Navy Yard is a gated facility; people ride bikes in and tend not to move them until they leave for the day. Miller, a member of the “500-station club”—an official group of users Citi Bike recognizes for having docked a bike or taken one out from 500 or more of New York’s 750 stations—had never been inside. “I just wanted to check that station off my list,” he explains. He donned a Citi Bike beanie he’d been swagged and told the guards he was working part-time for the company.

He got the points.

When Citi Bike launched, I joined straightaway, proudly receiving my blue key. But I hardly used the bikes and let my membership lapse after a year. The problem was simple. Transportation planners estimate that most people won’t walk more than a quarter of a mile to get to any sort of transit. The closest bike-share station was a mile from my Brooklyn apartment; the subway was one block. You do the math.

I was a living embodiment of the last-mile problem, that nettlesome point of friction that troubles delivery networks of all kinds, whether they’re moving goods or people. That last mile is often the most costly, time-consuming part of a trip. It’s virtually why bike share was invented. “The most powerful use of bike share is actually serving as the first-last-mile connection,” says Kate Fillin-Yeh, who is the director of strategy at the New York–based National Association of City Transportation Officials (NACTO). “Bike-share programs are really part of the transportation network in the places where they’re working best.”

There are two cardinal rules if you want bike share to overcome the last-mile problem: sharing locations need to be close to where people are, and there need to actually be bikes at them. Citi Bike addressed the first by adding more stations after its initial launch. Indeed, following a 2015 expansion effort, which planted a bike-share station the same distance away from my front door as the subway, I became a regular user. The Angels program is aimed at the second rule, which involves something much harder than infrastructure: changing riders’ behavior, even if only a small number of them.

On another rain-dampened morning, I ride the 3.2 miles from my apartment to the headquarters of Motivate, which runs Citi Bike as well as bike-share programs in seven other U.S. cities. When I meet Julie Wood, Motivate’s communications chief, and Collin Waldoch, who manages the Bike Angels program, I mention the vicarious relief I felt when I noticed someone claiming the last dock space at a station I passed. But I worried about the next person to arrive, who would be, in bike-share parlance, “dock blocked.” Seeing the world through Bike Angel eyes, I wonder aloud to Wood and Waldoch whether one act—either supplying or emptying—ranked higher in the system’s algorithms.

biking
“I just wanted to rise above,” says Miller. (Nancy Jo Iacoi)
“It’s worse to be full than to be empty,” Wood says. An empty dock means a user might look for another station or choose some other means of transportation. But with a full dock, “you’re stuck with a bike. That’s a much worse experience.”

Member-based rebalancing, Waldoch tells me, “is the holy grail of bike share.” Citi Bike did not invent it. Paris’s Vélib system, he notes, gives riders time bonuses for dropping off bikes at stations located a certain height above sea level. (“Bikes go downhill,” Waldoch explains.) But no system has pursued rebalancing with as much thought, support, or scale as Citi Bike. Angels—now some 30,000 strong—account for roughly 30 percent of total bike rebalancing, more than 40 percent on days with multipliers. Most Angels, like me, get a few points here or there; a small cluster rack up a lot more. “The 80-20 rule”—the idea that a majority of effects are due to a minority of factors—“is a rule for a reason,” says Waldoch. The Angels’ success means that Motivate plans on taking the program to its other bike-share programs, starting with San Francisco’s Ford GoBikes, which launched its Angels program on May 1.

Waldoch, who came to the job from Bain Consulting, has a long interest in incentivizing behavior. One general finding is that it’s easier to get someone to increase the frequency of a trip—three days a week instead of two—than to get them to change their route. Another: rewards should be immediate. “People don’t really like having to redeem something,” Waldoch says.

That Citi Bike’s basic incentives work is clear from the data, he says. “You can see this shelf of people who end at 20 points in a month”—enough to earn an extra week—“rather than 19.” Altruism also drives Angel behavior, he adds. “That’s why we tell you how many other riders you’ve helped.”

Inside Motivate’s sprawling, high-ceilinged offices, Waldoch gestures to a set of screens on the wall. There, like a replica of the WarGames big board, the system pulses with graphs, maps, and figures: how many riders are active, which stations have technical problems. Waldoch notes that the number of Citi Bike trips the day before—“which was not a nice day at all”—was “as much as our system in Columbus, Ohio, gets in almost an entire year.”

The key number on display is Citi Bike’s rideability metric: What percentage of the time, and for what percentage of riders, are at least a few docks and bikes accessible? The way people used to look at bike-share fallibility, Waldoch says, was more crude: How many stations are empty? How many are full? But as Wood notes, “At the right place and time, an empty station could be a good thing, if you know there’s about to be a wave of bikes.”

Users themselves are, of course, the greatest enemy of rideability. Transportation planners like to say that the best way to predict the trip a person will make today is to look at the trip they made yesterday. Commute patterns are virtually hardwired: just like the sunrise, you can count on more people and bikes migrating from Brooklyn to Manhattan every morning than vice versa. But randomness intrudes—over half the system’s usage happens outside peak commute hours. If it rains in the morning, fewer people will ride bikes. But if it gets nice in the afternoon, suddenly the bikes are not docked where they need to be.

Weekends have their own rhythm. “Pure entropy,” Miller calls it. “That’s when Sunday nights get really interesting”—points-wise—“because the system is trying to solve the earth for Monday morning.” The data hint at weird little patterns. The East Village has rush hours both for work and for nightlife. People will ride to a Whole Foods but, laden with groceries, walk or take a taxi home. I began to imagine Waldoch and the rest of the Citi Bike team staring at all the docks on the big board, engaged in a massive game of chess with the system’s users.

All this effort can seem a bit quaint, given that the bike-share industry is experiencing a revolution that should lead to systems with no docks at all. Armed with GPS, unlocked via app, and computationally powered by users’ smartphones (rider data, not rides, several people told me, is where the money is), dockless bikes can be picked up and left basically anywhere. In other words, dockless bike share, via a half-dozen VC-backed startups, is already disrupting the docking model, one that was barely off the ground to start with. In 2017, according to a recent NACTO report, the number of bike-share bikes in the U.S. more than doubled, and most of them were dockless. In April, Uber—presumably hoping to grab a piece of that last-mile, too-short-to-hail-a-ride action—acquired Jump, a dockless e-bike-share startup.

Advocates pitch dockless as a more robust solution to the problems of supply and demand. Caen Contee, cofounder of Lime, says that his bike-share company can surpass supply bottlenecks through saturation—in essence, anticipating demand and oversupplying an area ahead of time. “If 15 bikes migrate, you’ve still got another 15 there,” he told me. “In a typical [docked program], that would wipe out all bikes.” Caroline Samponaro, a longtime transit expert who recently joined the Chinese dockless company Ofo as its head of policy in the northeastern U.S., notes that “docked systems undersupply bikes to make sure spaces are available for docking.” She suggests that the dockless model, less limited by infrastructure constraints, can not only improve the equity of bike share as a transport system, but can also jump-start bike commuting in American cities.

biking
Miller’s daily attire. (Nany Jo Iacoi)
Dockless is prone to the same rebalancing demands as docked, perhaps even more so. And the great virtue of dockless bikes—that they can be dropped off anywhere and, at least theoretically, found closer to home—can be their main drawback. “The good and bad thing is that they’re dockless,” says Jared White, alternative-transportation manager for the city of Dallas, which, thanks to a recent influx of dockless startups, has the greatest number of bike-share bikes in the country. White’s office is no stranger to 311 calls, typically from residential neighborhoods, about bikes left on sidewalks for days. The dockless companies I contacted said they knew, via gyroscope and GPS, not only when a bike had been tipped on its side, but also when it hadn’t recently moved. “We were told, ‘Oh no, if it sits for more than 48 hours we’ll move it,’ ” says White. In large part, he says, “that’s not happening.”

And as NACTO’s Fillin-Yeh points out, dockless still accounted for only 4 percent of all bike-share trips in the U.S. in 2017. “You’ll get a few people riding if you just put out bikes,” she says, “but if you actually want to change anything on a meaningful scale, you need the infrastructure.” Which is to say, don’t bet against the docked model—or the Angels—just yet.

Like any athlete, Miller keeps a close watch on the competition. He’s also friends with some of them. During a recent early-spring snowstorm, the three regular podium finishers on the Angels leaderboard got together for lunch—choosing a day when they knew snow would muffle the system. “It was nice to just not have to think about Bike Angeling at all,” Miller told me, a statement that struck me as slightly odd, given his lunch companions. He first spotted one of them, the Bike Angel he dethroned in October, outside the Javits Center in Manhattan. “He was doing some points,” Miller says—he didn’t ask, he just knew. He describes, with faint ­wonder, one of his rivals’ methods: “He would use his wife’s account to take out a second bike, then ferry it next to him. That’s a skill unto itself.”

The question demanded of any person locked in a monomaniacal pursuit is: Why? The rides, Miller says, keep his joints loose between dog-running appointments. The White Key? Nice, but it’s largely symbolic, and anyway, he lost his. The free memberships help. “I like to keep all my costs way down,” he points out. There is money involved—ten cents for every point earned beyond the 80-point monthly threshold. He’s made as much as $500 in a month, but, he says, considering the time, “I don’t want to calculate the hourly wage, because it would be a joke.” In December, he donated 2,380 excess points to a charity that gives Citi Bike memberships to underserved communities. A true believer in the sharing economy, Miller rents out two bedrooms in his apartment on Airbnb, often giving guests Citi Bike day passes.

But there’s something more profound going on with Miller. “I feel an almost perverse sense of satisfaction when I see that I’ve helped someone—that I’ve directly supplied a bike to a person, so they can immediately start their day,” he says. It’s that curious dopamine hit you get when you relinquish a parking space to a waiting driver. Miller’s Bike Angel code prevents him from taking the last bike from a station or putting a bike into the last dock space. “Unless,” he clarifies, “it’s a five-point or more takeout from the trip I’m doing.” He routinely redocks bikes that desperate users have abandoned for want of a space and returns objects left in bike baskets to their owners. “That’s when I start to feel,” he says, “the purest form of Bike Angel.”

biking
Users themselves are the greatest enemy of rideability. (Nancy Jo Iacoi)
Maybe there’s more than altruism at work here. He has wondered whether he’s “semiconsciously trying to avoid having to think about my own personal adult responsibilities” or just drowning out the crushingly depressive news cycle. “Things seem like they’re globally out of control,” he says. “Humanitarian and refugee crises, nationalism is spiking again.” Against that backdrop, “there’s something about grabbing a bike from over here and moving it to there. I’ve effected change. It’s very simple.”

In a world out of balance, maybe balanced bikes make a difference. Arriving home after saying goodbye to Miller, I suddenly realize that I left my keys in the station I took a bike from. (It was a one-point pickup.) I race back in a panic. And there they dangle, half an hour later.

“Haha,” Miller e-mails. “Bike Angels watching over you.”

In April, Miller went far beyond any of his previous leaderboard-topping totals, closing the month with 8,888 points. I wondered if there was something symbolic in the number, not just its size but its perfect symmetry, the infinite nature of the figure eight. Was this the beginning of something bigger, or a cryptic send-off?

I had my answer on May 1, when I clicked on the leaderboard and saw he had dropped well below the pole position. YM565 now owned the top spot. Miller was midway down the table, with a points total just beyond the membership-extending threshold. It was like seeing LeBron finish in single digits in a playoff game. In one of our earlier conversations, Miller had alluded to the amount of mental energy he was expending to maintain his Angel position, the sheer psychic weight of being so jacked into the Citi Bike nervous system. It was his only admission that any of this might be taking a toll on him.

What I didn’t know then was that he was already plotting his exit strategy. “I treated April as my blaze of glory or swan song and am now officially ‘out of the game,’ ” Miller e-mailed me. “I left my mark, did whatever it was I wanted to do within it. It’s better for me and my own sanity. I don’t fully trust myself to casually play the game.”

Contributing Editor Tom Vanderbilt (@tomvanderbilt) wrote about healthy office design in March. Photograph by Hannah McCaughey/Map by Norman Garbush.

From Outside Magazine, August 2018
Filed To: Bikes / Biking / New York / Commuter Bikes / Outside Features / New York City
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citibike Bike angels

3 Nov

OFFICIAL RULES OF THE CITI BIKE ANGELS CONTEST
Please Read Before Entering the Contest
NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS CONTEST. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED OR OTHERWISE RESTRICTED BY LAW.

The Sponsor is NYC Bike Share, LLC, Operator of the Citi Bike program.

Eligibility: The Citi Bike Angels Contest (the “Promotion”) is open only to U.S. legal residents. Employees of the Sponsor, and its affiliates and suppliers as well as the immediate family (spouse, parents, siblings and children) and household members of each such employee are not eligible. Subject to all applicable federal, state, and local laws and regulations. Void where prohibited. By entering this Promotion, entrants accept and agree to be bound by these Official Rules. Any violation of these rules may, at Sponsor’s discretion, result in disqualification. All decisions of the judges regarding this Promotion are final and binding in all respects.

Promotion Period: Each Contest will begin and end at the times specified by Sponsor on the Bike Angels website (http://bikeangels.citibikenyc.com/) (each, a “Promotion Period”). Sponsor’s computer is the official time keeping device for all Contests.

How to Enter: During a Promotion Period, Citi Bike members can opt into the Citi Bike Angels program, in which they can accrue points for certain trips made within a specified time frame as described on the Bike Angels website (http://bikeangels.citibikenyc.com/). Prizes will be determined on the basis of points accrued, as specifically described on the Bike Angels website (http://bikeangels.citibikenyc.com/) from time to time

Citi Bike representatives who are reviewing the trip data have the authority to determine if participants have successfully met the program criteria. Their decision is final

WINNER SELECTION AND NOTIFICATION. Winner selection will be determined as described on the Bike Angels website (http://bikeangels.citibikenyc.com/). In the event of a tie, Winner will be determined based on Sponsor’s discretion. Any potential winner will be notified by mail, email, and/or telephone. If a potential winner: (i) cannot be contacted; (ii) does not respond within five (5) days from the date Sponsor first tries to notify him/her; (iii) fails to return the Affidavit and Release as specified in Rule 10; (iv) refuses the prize; and/or (v) the prize or prize notification is returned as undeliverable, such potential winner forfeits all rights to win the Promotion or receive the prize, and an alternate potential winner may be selected. Upon contacting a potential winner and determining that he/she has met all eligibility requirements of the Promotion, including without limitation the execution of required waivers, publicity and liability releases and disclaimers, and, at Sponsor’s discretion, successful completion of a background check, such individual will be declared a “winner” of the Promotion.

PRIZE DESCRIPTIONS. The prizes will be as described on the Bike Angels website (http://bikeangels.citibikenyc.com/) from time to time. Each weekly extension of an annual membership offered has the approximate retail value of $3.40 (subject to change based on pricing and membership type).

TAXES. All federal, state, and/or local income and other taxes, if any, are the winner’s sole responsibility. Potential winners are subject to the express requirement that they submit all documentation requested by Sponsor to permit it to comply with all applicable state, federal and local tax reporting and withholding requirements.

ODDS OF WINNING. The odds of winning this Promotion depend on the number of eligible entries received.

NO PRIZE TRANSFER OR SUBSTITUTION. No prize or any portion thereof is transferable or redeemable for cash. Any portion of the prize that is not used is forfeited. No substitutions for prize except by Sponsor, in which case a prize of equal or greater value will be substituted.

CONSENT AND RELEASE. By entering the Promotion, each entrant releases and discharges the Sponsor, judging organization (if applicable), and any other party associated with the development or administration of this Promotion, their parents, subsidiaries and affiliated entities, and each of their respective officers, directors, members, shareholders, employees, independent contractors, agents, representatives, successors and assigns (collectively, “Sponsor Entities”), from any and all liability whatsoever in connection with this Promotion, including without limitation legal claims, costs, injuries, losses or damages, demands or actions of any kind (including without limitation personal injuries, death, damage to, loss or destruction of property, rights of publicity or privacy, defamation, or portrayal in a false light) (collectively, “Claims”). Except where prohibited: (i) entry into the Promotion constitutes the consent of the entrant, without further compensation, to use his/her name, likeness, biographical data, and contact information for editorial, advertising, marketing, publicity, and administrative purposes by the Sponsor and/or others authorized by the Sponsor; (ii) acceptance of a prize constitutes a release by any winner of the Sponsor Entities of any and all Claims in connection with the administration of this Promotion and the use, misuse, or possession of any prize; (iii) any potential winner may be required to sign an affidavit of eligibility (including social security number) and a liability/publicity release; and (iv) if a prize involves travel or activities, any potential winner and travel companion (if applicable) may be required to execute releases of the Sponsor from any and all liability with respect to participation in such travel/activities and/or use of a prize. Affidavits and releases must be returned within five (5) days from the date that Sponsor first tries to notify the potential winner. Sponsor may conduct a background check to confirm any potential winner’s eligibility and compliance with these rules. By entering, you agree to cooperate reasonably with any such background check. If a prize includes participation in any public event(s) or publicity, or if Sponsor Entities intend to publicize the winner in any way, and if a background check reveals that a potential winner has engaged in conduct that could damage the reputation or business of any Sponsor Entity, as determined by Sponsor in its discretion, the potential winner may be disqualified and the prize may be awarded to an alternate winner. If winner is deemed to be a minor under the jurisdiction of his/her residence, the prize will be awarded in the name of his/her parent or legal guardian who must execute the necessary affidavit and release and, if applicable, must accompany winner on the trip (no additional travel expenses will be awarded should a parent or legal guardian be required to accompany the winner on the trip).

PRIVACY POLICY. Any personal information collected in conjunction with this Promotion from participants is subject to the Motivate Privacy Notice available at http://www.citibikenyc.com/privacy

DISCLAIMERS. (i) Sponsor is not responsible for entries that are lost, late, misdirected, incorrect, garbled, or incompletely received, for any reason, including by reason of hardware, software, browser, or network failure, malfunction, congestion, or incompatibility at Sponsor’s servers or elsewhere. (ii) Sponsor, in its sole discretion, reserves the right to disqualify any person tampering with the entry process or otherwise attempting to undermine the legitimate operation of the Promotion. (iii) Sponsor further reserves the right to cancel, terminate, or modify the Promotion if it is not capable of completion as planned, including by reason of infection by computer virus, bugs, tampering, unauthorized intervention, force majeure, or technical failures of any sort. (iv) Sponsor Entities are not responsible for errors in the administration or fulfillment of this Promotion, including without limitation mechanical, human, printing, distribution, or production errors, and may cancel, terminate or modify or cancel this Promotion based upon such error at its sole discretion without liability. In no event will Sponsor be responsible for awarding more than the number of specified prizes specified. (v) In the event this Promotion is cancelled or terminated, pursuant to subparagraph (iii) or (iv), Sponsor, in its sole discretion, may elect to hold a random drawing from among all eligible entries received up to the date of discontinuance for any or all of the prizes offered herein. (vi) SPONSOR ENTITIES MAKE NO WARRANTIES, REPRESENTATIONS, OR GUARANTEES, EXPRESS OR IMPLIED, IN FACT OR IN LAW, AS REGARDS THIS PROMOTION OR THE MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE REGARDING ANY PRIZE OR ANY COMPONENT OF ANY PRIZE. (vii) CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROMOTION MAY BE A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING WITHOUT LIMITATION ATTORNEYS’ FEES) FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION. (viii) The value(s) of the specified prize(s) represent Sponsor’s good faith determination of the approximate retail value(s) thereof; the actual fair market value(s) as ultimately determined by Sponsor are final and binding and cannot be challenged or appealed. In the event the stated approximate retail value(s) of a prize is more than the actual fair market value of that prize, the difference will not be awarded in cash or otherwise. No substitution or compensation will be given for any portion of a prize that is not used.

APPLICABLE LAWS AND JURISDICTION. This Promotion is subject to all applicable federal, state, and local laws and regulations. Issues concerning the construction, validity, interpretation, and enforceability of these Official Rules shall be governed by the laws of the State of New York, without regard to any principles of conflict of laws. All disputes arising out of or connected with this Promotion will be resolved individually, and without resort to class action, exclusively by a state or federal court located in New York, New York. Should there be a conflict between the laws of the State of New York and any other laws, the conflict will be resolved in favor of the laws of the State of New York. To the extent permitted by applicable law, all judgments or awards shall be limited to actual out-of-pocket damages (excluding attorneys’ fees) associated with participation in this Promotion and shall not include any indirect, punitive, incidental, and/or consequential damages.

WINNER ANNOUNCEMENT. For the names of winners, send a self-addressed stamped envelope within six (6) months of the relevant Promotion Period to: Winner Announcement, “Citi Bike Angels Contest” NYC Bike Share, 220 36th Street, Suite 3A, Brooklyn, NY 11232.

Rules Request: For a copy of these official rules, send a legal-size, self-addressed, stamped envelope to Citi Bike Angels Contest – Official Rules,Attn: NYC Bike Share 220 36th Street, Suite 3A, Brooklyn, NY 11232 prior to the end of the Promotion Period. Vermont residents may omit return postage with Official Rules requests.

SPONSORSHIP. This Promotion is sponsored by NYC Bike Share, LLC, 220 36th Street, Suite 3A, Brooklyn, NY 11232 (the “Sponsor”).
© Copyright 2013 – 2018 Motivate International, Inc. All rights reserved.
Citi Bank, Citi Bike and Arc Design and the Blue Wave are registered service marks of Citigroup, Inc.

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BIKE ANGELS: POINTS AND REWARDS
Points and Rewards
Every Bike Angels point you earn is added to your monthly, annual, and lifetime point totals. We’ll be adding new rewards throughout the year.

Earning Points
EXAMPLE TRIPS

1 point: Start at neutral station, bike to 1-point Drop Off
0 points: Trips with Drop Off points at trip start will not earn points

2 points: Start at 2-point Pick Up station, bike to neutral station

0 points: Trips with Pick Up points at trip end will not earn points

3 points: Start at 2-point Pick Up station, bike to 1-point Drop Off station

0 points: Biking from empty to full stations won’t earn points either

A FEW MORE TIPS ON EARNING POINTS
Station status and score take into account current fill level and the future flow of bikes.
Station points “freeze” when you start your trip, so the points you’ll earn will not change mid-trip. Even if the scores you see displayed change while you’re mid-trip, you will earn the points that were available when your trip began.
The scores on the map update every 15 minutes, on the hour and 15, 30, and 45 minutes past.
If a Bike Angel is “gaming” the system (e.g. biking back and forth between two stations) these points will be vacated.
Monthly Rewards
Monthly points earn rewards that keep you and friends riding longer. Monthly points reset the 1st of each month.

10 points: 24 hour Day Pass for one extremely lucky friend (expires 3 months after earned)
20 – 80 points: Free 1-week membership extension for every 20 points
80+ points: Gift cards delivered right to your email, $1 per 10 points above 80
Annual Rewards
Annual points earn membership perks only available to Bike Angels. Annual points reset on April 1st each year, the start of a new riding season. Angels will be emailed when the perk is implemented.

250 points: Rapid Rentals | Removal of 2-minute wait time between rentals
500 points: Bike the Country | Bike share passes for Divvy (Chicago), Blue Bikes (Metro Boston), Ford GoBike (Bay Area)
Lifetime Rewards
Lifetime points reward the most dedicated Bike Angels with exclusive gifts. Lifetime points never reset. These rewards are shipped to your mailing address on file.

250 points: Level 1 | Bike Angels engraved pin
500 points: Level 2 | White Citi Bike key
1,500 points: Level 3 | Angels endurance pack (includes tote bag, water bottle)
2,500 points: Level 4 | Exclusive, metal Bike Angels Citi Bike key
Custom-designed key in partnership with Tomorrow Lab
Sleek engraved steel base and unique portion of the NYC street map
Qualified Angels can activate the key as their primary Citi Bike access method or display in accompanying case as a trophy.
Learn more about the rewards

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© Copyright 2013 – 2018 Motivate International, Inc. All rights reserved.

Citi Bike, Citi Bike and Arc Design and the Blue Wave are registered service marks of Citigroup, Inc.

Use of this website constitutes acceptance of the Terms of Use and Privacy Policy. Use of the Citi Bike services is governed by the Liability Waiver and Bicycle Rental Agreement.

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BIKE ANGELS
Bike Angels
Bike Angels are Citi Bike riders who improve the availability of bikes and docks for fellow riders and earn rewards along the way.
Nyc Bike Angels Web Header
Become an Angel
Sign up from your profile and you’ll enable the Bike Angels layer in your Citi Bike app. You’re a few clicks away from rewards.
Visit your profile to sign up today

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Ride and add to your score
Angels earn points for taking bikes from crowded stations and bringing them to empty ones or stations expected to soon become empty. Rack up the points by cycling from a full station to an empty station.
See more trip examples

Bike Angel Citi Bike Rider
Earn points and rewards
Every Bike Angels point you earn is added to your monthly, annual, and lifetime point totals. Pro tip: enable push notifications on your smartphone to be alerted every time you earn points.
Learn more about points and rewards

Bike Angels Point System Web V3
Monthly Leaderboard
Check out the monthly leaderboard to see the top Bike Angels in New York.
View leaderboard

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Become a Bike Angel today
Start earning points and rewards just for riding

Sign Up
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PARTNERS
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partner logo
partner logo
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GET CITI BIKE NEWS & UPDATES

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Subscribe

About
Blog
Contact
Store
Careers
Gift Certificates
Partners
Give a Month, Get a Month
System Data
FAQ
Bike Rental NYC
DOWNLOAD THE APP
ios
android
FOLLOW US

© Copyright 2013 – 2018 Motivate International, Inc. All rights reserved.

Citi Bike, Citi Bike and Arc Design and the Blue Wave are registered service marks of Citigroup, Inc.

Use of this website constitutes acceptance of the Terms of Use and Privacy Policy. Use of the Citi Bike services is governed by the Liability Waiver and Bicycle Rental Agreement.