Archive | June, 2019

AOC

28 Jun

There’s nothing wrong with working retail, folding clothes for other people to buy. There is nothing wrong with preparing the food that your neighbors will eat. There is nothing wrong with driving the buses that take your family to work. There is nothing wrong with being a working person in the United States of America, and there is everything dignified about it.”

lime phantom scooter

26 Jun

Hi Tom,

Thank you for contacting Lime!

I appreciate you for raising this concern that you have for today and My sincerest apologies for the inconvenience that this has caused you. I’d be glad to assist you with this. Did you try to perform the troubleshooting steps below when the scooters disappeared from the map? You can also input the scooter plate number manually to be able to pick that scooter.

1. Completely log out from your lime app
2. Update the version of your lime from Google Play / App store
3. Wait for 5 minutes to log in
4. Log in, try to pick up that scooter again.

If the issue will occur next time and still persists after the troubleshooting steps, please let me know right away so that we can further assist you.

Should you have any additional questions, you can also utilize the “HELP” section in our app for your convenience. Have a good day!

Regards,

Jomark S.
Lime Juicer Experience Team

lime answer

23 Jun

Hi Tom,

Thank you for contacting Lime Juicer Experience Team.

I’m happy to answer your queries and provide you with important pieces of information about it.

With regards to your concern, once you are done serving a scooter, we will send a notification about your pending payout. Please allow us 24 hours for it to be posted in your Lime app earnings or via email. There might be a delay since today is weekend. However, you can try to troubleshoot your app by logging out/logging in, uninstall/reinstall or update your app. Once done, please try to check your app for the pending payouts.

I am hoping for your understanding on this matter and if you have further questions or clarifications, feel free to reach out to us again at juicer@li.me. Kind regards!

Sylvia
Lime Juicer Experience Team

reservation limit

23 Jun

Hi Tom,
I am truly sorry for the inconvenience. I do understand that you have done a lot of work for us. Charging our scooters is not easy, and it also takes a lot of effort in picking up the scooter and serving them to a Lime Hub. My words can not describe how grateful we are with your support. We are aware that there are issues with this feature and we have received a lot of feedback about this, and we truly apologize for the inconvenience. We are working round-the-clock to resolve issues as they come.
Each Juicer has been given an opportunity reserve 1 scooter at a time. But no worries, once you serve your reserved scooter, you can reserve another one when you harvest again. Please take note as well that you can concurrently pick up other tasks while you have a scooter reserved.
Since this feature is in Beta testing, we are still experimenting with the best number of Limes that a Juicer can reserve at any given time. We are hoping for your kind consideration and understanding.
If you have additional question, please don’t hesitate to reach us. Kind regards!

Best regards,

Charline
Lime Juicer Experience Team

Hi Tom,

For now, we only offer 1 scooter to reserve at a time to give all Juicers fair earnings however, our Internal Team are working on this.

We truly appreciate your cooperation in reporting this as we do need your assistance in pointing us in the right direction. We do make sure that our Juicers are heard and we are thoroughly grateful for your patience, diligence, and hard work. We hope that you would still be here with us as we grow together to be the best scooter service that we aim to be.

Let us know if you have any further questions or concerns. Thank you!

Best regards,

Charline
Lime Juicer Experience Team

Lime reservation limit

22 Jun

Hi Tom,

Thank you for contacting Lime Juicer Experience Team!

I appreciate you for bringing this concern to our attention. I will further review your account now in order to provide the best resolution to resolve this matter. I appreciate your patience and we always value your time as our juicer.

If you have additional question, please don’t hesitate to reach us. Thank you and have a great day!

Best regards,

Charline
Lime Juicer Experience Team

Lime answer

22 Jun

Hi Tom,
Thank you for contacting Lime Juicers Support.
I have checked on scooter 535-404 on your account. This is a charging task scooter where you will need to fully charge it and serve it at a LimeHub. On your “My Limes” list this scooter should appear on the “Charging Task” list. We could not process payout for this since it did not meet BLT for juicing.
Be sure to remember the BLT concept when juicing:
Battery – always serve a fully charged scooter (95%+)
Location – always serve scooter at the LimeHub
Time – all scooter must be served by next day at 7AM
Let us know if you have any questions or concerns.

Lime Juicer Experience Team

No problem. When you harvest a scooter you can distinguish if it is a Drop Off or Charge Task through your “My Limes” list. Charge scooters need to be fully charge (95%+) and serve it at a LimeHub. For Drop off scooters, this allows you to harvest Limes and drop them off at your nearest LimeBase without charging them. These Drop Off Lime scooters have a 4 hour time limit to be served.

If you have additional question, please don’t hesitate to reach us. Kind regards!

Lime Juicer Experience Team